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About Us Wildlife
Watching Supplies are a design and manufacturing Company based in
Devon. The Company was established in 1992 and we have built up a good
reputation for quality designs, service and hard wearing products. If
you have any suggestions, comments or feedback please email us using
the link on the store page or 'Contact Us' on our main site .
Our Contact details:
Kevin Keatley Ltd.
Trading as Wildlife Watching Supplies
Tiverton Way, Tiverton Business Park, Tiverton, Devon, EX16 6TG, UK
Phone: +44 (0) 1884 254191
Fax: +44 (0) 1884 250460
Email: enquiries@wildlifewatchingsupplies.co.uk
Wildlife Watching Supplies is part of Kevin Keatley Ltd. Company No.
5633011. Registered in England.
VAT No. GB 430570970
Our contracts fall within the legal jurisdiction of UK law.
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add
any items that you wish to buy into the shopping cart. After you have
finished your selection, click on 'Checkout' and you will be asked for
a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America
or anywhere else, place your order and your credit card company will
convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Solo and Delta. You may send your credit
card information via phone, fax, snail mail or over the Internet via
the secure page on our on-line shop.
When confirmation of order is received, this is to indicate that we
have received your order. It does not indicate that a contract exists
between us. We will indicate acceptance of your order, and hence a
contract between us, when we send you an invoice. We have included this
term to protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer able to
supply a particular product for some reason.
If needed we can supply certificates of conformity and release
notes. |
| Shipping And Handling For UK orders we use 1st Class post or courier.
For international orders we use air mail or courier depending on
size/weight of order. |
Delivery Schedule
We try to send orders as soon as possible but please allow approx. 7-
10 business days.
We follow a Quality Management System and proof of posting can be
supplied on request. |
| Back Orders If
your item is not in stock, we will refund your payment for that item. |
| Tax Charges For
orders made from the UK or the European Union, 17.5% VAT is added. All
other orders are VAT free. There is no VAT on orders to the Channel
Islands. |
| Credit Card Security We use a Payment Service Provider (NetBanx) for
credit/debit card payments via our secure on-line shop. |
| Guarantee All of
our products carry a 1 year fair wear and tear guarantee. Please make
regular checks for wear and tear on all of our products to help prolong
product life, in particular load bearing straps and fittings. |
| Reaching Us If
you need to reach us, please email us using the link on the store page,
alternatively, you can call on +44 (0) 1884 254191 or fax us on +44 (0)
1884 250460 or write to us at Wildlife Watching Supplies, Tiverton Way,
Tiverton Business Park, Tiverton, Devon, EX16 6TG, UK |
Privacy Policy
Wildlife Watching Supplies do not disclose buyers' information to third
parties other than when order details are processed.
Cookies are used on this shopping site to keep track of the contents of
your shopping cart, to store delivery addresses if the address book is
used and to store your details if you select the 'Remember Me' Option.
They are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to 'Tools |
Internet Options | Privacy' and selecting to block cookies. If you turn
off cookies, you will be unable to place orders or benefit from the
other features that use cookies. |
Returns PolicyYour rights to return goods are protected
under the EU Distance Selling Directive which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm
We are happy to refund or exchange unused goods within 90 days. This
policy is in addition to your statutory rights.
Our products are sold around the world, including countries that are
exempt from VAT. Therefore, prices shown on the on-line shop are
exclusive of VAT.
Prices shown on the main website include VAT showing the full retail
cost to countries where VAT is applicable.
If you change your mind about your purchase, please return the unused
goods to us within 90 days and we will offer you an exchange, credit
note or refund. This does not affect your legal rights, including your
right to claim a refund, replacement, repair and/or compensation where
the goods are faulty or misdescribed.
Please inform us of your intention to return the unused goods in
writing. This can be by e.mail at
enquiries@wildlifewatchingsupplies.co.uk or via our 'Contact Us' page.
Alternatively by letter to the address below.
Our policy is to refund the postage cost charged for the original
shipping of order but not to reimburse postage costs incurred by
customer in returning the item.
Please return the unused goods to:
Wildlife Watching Supplies
Tiverton Way
Tiverton Business Park
Tiverton
Devon
U.K.
EX16 6TG
Please enclose a note of your name, address, telephone number and
reason for return.
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COMPLAINTS PROCEDURE
If you are not satisfied with your purchase/service please inform us of
your complaint in writing. This can be by e.mail at
enquiries@wildlifewatchingsupplies.co.uk or via our ‘Contact
Us’ page . Alternatively by letter to the address below.
We will inform you if we require you to return any goods to:
Wildlife Watching Supplies
Tiverton Way
Tiverton Business Park
Tiverton
Devon
U.K.
EX16 6TG
Please enclose a note of your name, address, telephone number and
details of the complaint.
Your complaint will be investigated and we will contact you as soon as
possible but within 7-10 working days. |
http://www.actinic.com/
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