wws

All you need to get closer to the wildlife.
Designed and developed by wildlife photographer Kevin Keatley.

  
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If you have any questions about the products do give us a ring:
+44 (0)1884 254191


Trading Standards Approved

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Celebrating 25 years
in business




 



[ WILDLIFE PHOTOGRAPHY HIDES I Wildlife Watching Supplies - Online Shop ] [ International Dealers ][ Products ]  



Terms and Conditions

About Us



Wildlife Watching Supplies are a design and manufacturing Company based in Devon. The Company was established in 1992 and we have built up a good reputation for quality designs, service and hard wearing products. If you have any suggestions, comments or feedback please email us using the link on the store page or 'Contact Us' on our main site .

Our Contact details:
Kevin Keatley Ltd.
Trading as Wildlife Watching Supplies
Tiverton Way, Tiverton Business Park, Tiverton, Devon, EX16 6TG, UK
Phone: +44 (0) 1884 254191
Fax: +44 (0) 1884 250460
Email: enquiries@wildlifewatchingsupplies.co.uk

Wildlife Watching Supplies is part of Kevin Keatley Ltd. Company No. 5633011. Registered in England.
VAT No. GB 430570970

Our contracts fall within the legal jurisdiction of UK law.

Making A Purchase



Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Solo and Delta. You may send your credit card information via phone, fax, snail mail or over the Internet via the secure page on our on-line shop.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

Shipping And Handling



For UK orders we use 1st Class post or courier. For international orders we use air mail or courier depending on size/weight of order.

Delivery Schedule



We try to send orders as soon as possible but please allow approx. 7- 10 business days.

Back Orders



If your item is not in stock, we will refund your payment for that item.

Tax Charges



For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. There is no VAT on orders to the Channel Islands.

Credit Card Security



We use a Payment Service Provider (NetBanx) for credit/debit card payments via our secure on-line shop.

Guarantee



All of our products carry a 1 year fair wear and tear guarantee.

Reaching Us



If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1884 254191 or fax us on +44 (0) 1884 250460 or write to us at
Wildlife Watching Supplies
Tiverton Way
Tiverton Business Park
Tiverton
Devon
EX16 6TG
UK

Privacy Policy



Wildlife Watching Supplies do not disclose buyers' information to third parties other than when order details are processed.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy



Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We are happy to refund or exchange unused goods within 90 days. This policy is in addition to your statutory rights.

Our products are sold around the world, including countries that are exempt from VAT. Therefore, prices shown on the on-line shop are exclusive of VAT.

Prices shown on the main website include VAT showing the full retail cost to countries where VAT is applicable.

If you change your mind about your purchase, please return the unused goods to us within 90 days and we will offer you an exchange, credit note or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Please inform us of your intention to return the unused goods in writing. This can be by e.mail at enquiries@wildlifewatchingsupplies.co.uk or via our 'Contact Us' page. Alternatively by letter to the address below.

Our policy is to refund the postage cost charged for the original shipping of order but not to reimburse postage costs incurred by customer in returning the item.

Please return the unused goods to:

Wildlife Watching Supplies
Tiverton Way
Tiverton Business Park
Tiverton
Devon
U.K.
EX16 6TG

Please enclose a note of your name, address, telephone number and reason for return.

Please let us know whether you would prefer an exchange, credit note or refund.

Complaints Procedure



If you are not satisfied with your purchase/service please inform us of your complaint in writing. This can be by e.mail at enquiries@wildlifewatchingsupplies.co.uk or via our 'Contact Us' page . Alternatively by letter to the address below.

We will inform you if we require you to return any goods to:

Wildlife Watching Supplies
Tiverton Way
Tiverton Business Park
Tiverton
Devon
U.K.
EX16 6TG

Please enclose a note of your name, address, telephone number and details of the complaint.

Your complaint will be investigated and we will contact you as soon as possible but within 7-10 working days.